News about Jodi Bird

Three main bodies have all discussed the prospect of a compensation scheme with the government when it considers its aviation white paper. Australia's laws, according to the Australian Competition and Consumer Commission (ACCC), consumer advocate Choice (ALA), and the Australian Lawyers Alliance (ALA), Australia's laws are "lagging behind the rest of the world." They refer to the European Union's airline rules, where passengers arriving after a three-hour delay are entitled to between €250 ($405) and €970) per person, as a model for the Australian government to consider.

Alan Joyce, the airline's CEO, is set to depart Qantas with millions of shares and deferred compensation from the airline's pandemic period, when the airline lost billions of dollars. Mr Joyce's tenure, which has seen tumultuous outsourcing and layoffs among other cost-cutting initiatives that resulted in a consumer watchdog naming them out as a "Shonky" business, is unlikely to enrage consumers. A watchdog has also looked at Qantas' handling of unused flight credits, which threaten to expire without customers being able to redeem them.

Qantas has received a 'Shonky' award for being one of Australia's worst businesses, shaming the airline's 'Spirit of Disappointment'. One of five brands selected for an unwanted Shonky Award by Choice, which names and shames major brands for poor service and subpar products. Qantas was awarded after months of cancelled flights, poor customer service, lost luggage, and endless delays.

Among the year's most problematic products and services are an embattled airline, a mortgage product preying on struggling pet owners, and a flower delivery service that doesn't offer are among the list of the year's worst products and services. In their annual Shonky Awards for 2022, consumer advocacy group CHOICE named the five winners, or in many ways losers. Alan Kirkland, the not-for-profit's CEO, said the unwanted gongs that call name and shame intend to hold major brands accountable for their products and services that have no value for customers. We'll continue to call out firms that do the wrong thing by Australians if it's an airline that makes redeeming flight credits a nightmare, a finance product targeting struggling pet owners, cookware that doesn't cook properly, processed food dressing itself as healthy, or a florist selling dud bouquets.'